Online Support
Information at a glance-just a click away
Registered customers can gain information on an ongoing basis about their orders, logistics processing,
invoices, payments and news from AutoGlobalTrade. We process transactions within 24 to 48 hours.
News
Via your account you can call-up our news system at any time for all status changes and transactions.
Order
This is where you will find an overview of the vehicles you have ordered online. Orders are normally
processed within 24 hours.
Reservation
The processed order and the sales agreement can be viewed and printed here. In addition, you are informed
of the production status.
Logistics
To obtain information at any time about the transport of your vehicles, this option on our website gives you the
opportunity to download all the necessary documents in PDF format.
Invoices
You can print out a pro forma invoice as soon as your order has reached the “Reserved” status. Prior to
payment you will find the “Balance Due on Invoice”. You therefore have a complete overview of all outstanding
invoices. Paid invoices can be viewed under “Invoice”.
Payments
All received payments are processed within 48 hours, and can be viewed via this category on your account.
The bank confirmation of your payments can also be downloaded in PDF format, or can be directly printed out.
Vehicle parts
Vehicle parts can be ordered online, and are processed in 24 to 48 hours. This category is largely intended
for brand representatives.
Guarantee
The guarantee process is easy to introduce, and is intended, above all, for brand representatives.
Production orders
By way of our online order system, you can easily place production orders. Our sellers would be glad to
provide assistance at any time regarding your orders.
Special offers
If you have subscribed to our Mail Newsletter (following approval by the customer), you will be informed on
an ongoing basis of our special offers. You can also view these special offers via your account in the category
of the same name.